For all approved Customers or Agents of the Company with an account, the price is to be paid by the last day of the calendar month following that in which the services were provided by the Company, or as stated in individual and specific Reservations.
For all other Customers or Agents, the price is to be paid in full on or before the date of provision of the services by the Company or as stated in individual and specific Reservations.
If the Agent or Customer defaults in payment the Agent or Customer agrees to pay all reasonable debt collection costs, including commissions and legal charges. Customers and Agents outside of Australian jurisdiction are to pay for services rendered by the Company in Australian Dollars. Customers and Agents outside of Australian jurisdiction are liable for all fees and costs in converting foreign currency into Australian Dollars prior to payment of any invoice for services issued by the Company.
Unless otherwise stated to the contrary in individual and specific Reservations, the Customer can cancel any Reservation up to seven (7) days before the date the service is to be provided by the Company without incurring any additional charges. Any cancellations after such date will incur charges as set out in this clause.
For cancellations less than seven (7) days prior to the date the services is to be provided, the Customer shall be liable to pay a fee equal to eighty per cent (80%) of the total Reservation value per person.
For cancellations less than twenty four (24) hours prior to departure of the tour or if the Customer fails to cancel a Reservation prior to the date the service is to be provided and / or fails to show on the due date at the pre-determined time and place as specified on the Reservation, the Customer shall be liable to pay a fee equal to one hundred per cent (100%) of the total Reservation value per person.
Amendments to Reservations
Unless otherwise stated to the contrary in individual and specific Reservations, the Customer can amend any Reservation up to thirty (7) days before the date the service is to be provided by the Company without incurring any additional charges.
For amendments made less than seven (7) days prior to the date the service is to be provided, the Customer shall be liable to pay a fee of AUD$10.00 per person per amendment in addition to any fees and charges imposed by other product suppliers.
For amendments made less than twenty four (24) hours prior to the date the service is to be provided, the customer shall be liable to pay a fee equal to one hundred per cent (100%) of the total Reservation value per person. In the event that a deposit has been paid by the Customer, the Company is authorised to retain the deposit towards payments outstanding and payable to the Company pursuant to these Terms and Conditions.
All Customers travel entirely at their own risk and acknowledge that travel plans can be disrupted at any time by unforeseen and unexpected circumstances. The Company is not liable for any losses, injury or damage suffered by the Customer and no claims for compensation will be accepted.
The Company reserves the right to refuse transportation or to provide services to any Person who, in the reasonable opinion of the Company, presents themselves in a dangerous or disorderly manner or apparently under the severe influence of alcohol or drugs.
Excluding normal wear and tear, any Customer who becomes ill, or by some mishap fouls the inside of any vehicle, and that vehicle requires additional special treatment to clean and sanitise the vehicle, will be required to pay all reasonable cleaning and sanitising fees incurred by the Company. In the event that the Company is required to temporarily sublet a substitute vehicle to perform its normal business, whilst the original is being cleaned, the Customer shall be liable for a maximum of one (1) days sublet fees as nominated by the Company.
No Reservation will be agreed or binding until confirmed by the Company whereupon these Terms and Conditions will then apply. If Reservations are made by a Customer on behalf of other Persons, then the Customer making the Reservation will be deemed to have accepted these Terms and Conditions on behalf of all Persons named in the Reservation. Reservations are non-transferable from the Customer named in the Reservation.
All service details, costs availability and inclusions are correct at the time of publication. The Company may, however, amend or cancel services due to unforeseen circumstances outside of their direct control. The Company may, from time to time, utilise the services of other providers to meet the fluctuations in demand. The Customer agrees to accept such provider’s Terms and Conditions.