Upon booking the person making the booking (the Customer or Agent) is deemed to have accepted the terms and conditions detailed by the Company (JR Milne trading as Barossa Taste Sensations) on behalf of all persons for whom the reservation is made.
Reservations are confirmed when the customer has received an email confirmation. Reservations are non-transferable.
All prices are quoted in Australian Dollars. 50% payment for bookings is required at the time of booking, with the remainder to be taken from the same credit card seven (7) days prior to the tour.
Customers or Agents with an account are to pay as per the agreement reached with the Company.
CANCELLATIONS AND AMENDMENTS TO RESERVATIONS
Customers can cancel or amend reservations up to thirty (30) days before the service is to be provided without incurring a penalty. Cancellations or amendments can be received up to seven (7) days prior to the service is to be provided. The amount paid as a deposit, minus an administrative fee of $50 will be returned within 14 days. Cancellations or amendments received less than seven (7) prior to the service date shall be liable to pay a fee equal to fifty percent (50%) of the total reservation.
The amount paid as a deposit will be held as a cancellation or amendment fee. Cancellations or amendments received less than twenty-four (24) hours prior to departure of the tour or if the customer fails to show on the due date at the pre-determined time and place, the customer shall be liable to pay a fee equal to one hundred percent (100%) of the total reservation.
All Customers travel entirely at their own risk and acknowledge that travel plans can be disrupted at any time by unforseen and
unexpected circumstances. The Company is not liable for any losses, injury or damage suffered by the Customer and no claims for compensation will be accepted.
The Company reserves the right to refuse transportation or to provide services to any Person who, in the reasonable opinion of the Company, presents themselves in a dangerous or disorderly manner or apparently under the severe influence of alcohol or drugs.
Excluding normal wear and tear, any Customer who becomes ill, or by some mishap foul the inside of any vehicle, and that vehicle requires additional special treatment to clean and sanitize the vehicle, will be required to pay all reasonable cleaning and sanitizing fees incurred by the Company. In the event that the Company is required to temporarily sublet a substitute vehicle to perform its normal business, whilst the original is being cleaned, the Customer shall be liable for a maximum of one (1) days sublet fees as nominated by the Company.
All service details, costs availability, and inclusions are correct at the time of publication. The Company may, however, amend or cancel services due to unforeseen circumstances outside of their direct control.
The Company may, from time to time, utilize the services of other providers to meet the fluctuations in demand. The Customer agrees to accept such a provider’s Terms and Conditions.